1. The ARM version installed on your computer is your newest purchased ARM version;
2. The most recent released ARM maintenance update for that version is installed;
3. Is a GDM supported program version;
4. Was installed, and is currently updated, with Check For Updates
   (not an unknown installation from another website, CD/DVD, or company);
5. Is installed on a stand-alone Windows PC
   (not running from a server-hosted Windows and ARM install, sometimes called a "thin client");
6. The PC is running on a supported Windows version (see https://docs.microsoft.com/en-us/lifecycle/faq/windows). To fully support all ARM features, a Microsoft-supported version of Word, Excel, and Outlook should also be installed;
7. The Windows version was either pre-installed on a purchased PC, or installed from an official Windows download or installation DVD/CD;
8. The program is run from a Windows user account with all required user rights and permissions (pdf) for ARM to run properly;
9. The Windows user account has permission to run a common screen-sharing software, such as ARM Support Viewer (pdf);
10. Internet access - license validations must occur at least every 3 weeks to keep ARM working.

When submitting a question...

In order to help us answer your question, please include the following information: Your full name, country, and email address. Name and serial number of the licensed software user, and the program version number. Click on the Help menu, then "About ARM" or "About ST" to access this information while the program is open. Your company or institution name. A detailed description of the problem, including the exact text of any error messages that occur. If possible, please list all steps that led up to the particular problem.

If the question is related to a report or graph, please include your study file and report/graph options. The best way to include this information is to use Help > Request ARM Support to package all pertinent settings and files into an email.